Clear Communication and Follow‑Up
Tenants and guests appreciate knowing who to contact when questions arise. Where RNS Management is involved with a property, we aim to provide a central point of contact for non‑emergency matters.
If you are a tenant or guest in a property that uses RNS Management, please refer to the information supplied by your owner or booking contact for the best way to reach us and the types of requests that should be directed our way.
Non‑Emergency Concerns
Examples of non‑emergency issues that may be appropriate to raise include:
- Questions about cleaning schedules agreed with the owner
- Minor maintenance concerns that do not require immediate attention
- General questions about property use that are not covered in written instructions
Emergencies should always be directed to the appropriate local emergency services, building management, or utility providers, as applicable.